Exchange and Return Policy

1. Cases Eligible for Return or Exchange

Customers are entitled to request a return or exchange within 24 hours from the date of receiving the order in the following cases:

To qualify for a return or exchange:

The product must be completely unused.
The product must be in its original condition, including full packaging and the invoice.

If the product is damaged or incorrect, the customer is entitled to a full refund, including VAT and shipping fees (if applicable).

To accept a return request, the following conditions must be met:

The product must be unused, in its original condition, and include all accessories, labels, and the invoice.
Products that have been opened, used, or had their packaging removed will not be accepted, except in cases of a verified manufacturing defect.
For online purchases, the return or exchange period begins from the date the order is received.

The return or exchange request goes through the following steps:

Contact us via customer service or email, providing the order number and a clear photo of the product.
After reviewing the request, we will contact the customer to coordinate pickup or shipping of the product.
Refunds will be issued using the same original payment method within 14 business days from the date the request is approved.

We comply with the return and consumer protection policies issued by the Saudi Ministry of Commerce.
Customers are advised to inspect the product immediately upon receipt and contact us promptly if there are any concerns.
The store management reserves the right to refuse any return request that does not meet the conditions mentioned above.